You are employed as a system administrator for your company’s Dynamics 365 for Customer Service implementation.
You have been tasked with creating a service-level agreement (SLA) that allows for times and status’ of an SLA to be tracked.
Which of the following is the type of SLA you should create?

A. Atypical

B. KPI

C. Enhanced

D. Standard








 

Suggested Answer: B



This question is in MB-230 Microsoft Dynamics 365 Customer Service Exam
For getting Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate Certificate





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