You are employed as an administrator for your company’s Dynamics 365 for Customer Service implementation.
You are preparing to merge duplicate cases.
Which of the following is TRUE with regards to the state of the case and the status after these duplicate cases have been merged?

A. The state of the case will change to Resolved and the state will change to Canceled.

B. The state of the case will change to Merged and the state will change to Merged.

C. The state of the case will change to Deleted and the state will change to Resolved.

D. The state of the case will change to Canceled and the state will change to Merged.








 

Suggested Answer: D



This question is in MB-230 Microsoft Dynamics 365 Customer Service Exam
For getting Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate Certificate





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