You are implementing a help desk system that enables users to submit cases by using telephone or email.
You need to ensure that cases are classified correctly.
What should you do?

A. Configure relevance search.

B. Configure categorized search.

C. Create security roles by support function. Assign the security role to users.

D. Modify the subject tree.








 

Suggested Answer: D



This question is in MB-230 Microsoft Dynamics 365 Customer Service Exam
For getting Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate Certificate





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