You are implementing Omnichannel for Customer Service for a company.
The company has the following requirements:
•	Initial conversations must be assigned to Power Virtual Agents chatbots.
•	If a conversation needs to be escalated, it must be assigned to a human agent.
•	The chatbot and human agents must be in the same queue.
You need to complete the implementation to meet the requirements.
What must the chatbot capacity as compared to the agents' capacity?

A. The chatbot capacity must be the same as the capacity of the agents.

B. The chatbot capacity must be less than the capacity of the agents.

C. The chatbot capacity must be higher than the capacity of the agents.










 

Suggested Answer: C



This question is in MB-230 Microsoft Dynamics 365 Customer Service Exam
For getting Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate Certificate





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