You create a customer survey. Contoso wants to make sure that the survey is accessible to their sales team.
You use the survey as part of a customer journey, where you have written conditional logic to create leads based on the survey responses from each contact.
These leads will be processed by Contoso's Sales team.
The sales team wants to send out surveys whenever they qualify a Lead. Contoso does not want the sales team to have access to the Dynamics 365 Customer
Voice app.
What should you do to achieve this goal?

A. 1. Install the ג€Send Customer Voice survey from Dynamics 365 appג€ in the Sales Hub app. 2. Members of the Sales team can send the survey manually from a Sales Hub app by clicking on the ג€Send Surveyג€ button on the Lead record.

B. 1. Enable the Dynamics 365 Customer Voice application from the environment in Microsoft Dataverse to enable the feature for all licensed Dynamics 365 applications. 2. Members of the Sales team can send the survey manually from a Sales Hub app by clicking on the ג€Send Surveyג€ button on the Lead record.

C. 1. Click on ג€Enable Customer Voice on Sales Hubג€. 2. Members of the Sales team can send the survey manually from a Sales Hub app by clicking on the ג€Send Surveyג€ button on the Lead record.

D. 1. Enable the Dynamics 365 Customer Voice application from the environment in Microsoft Dataverse to enable the feature for all licensed Dynamics 365 applications. 2. Create a Power Automate flow to send a survey automatically every time a lead is qualified.








 

Suggested Answer: D

Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-voice/send-survey-from-dynamics-365

This question is in MB-220 Microsoft Dynamics 365 Marketing Exam
For getting Microsoft Certified: Dynamics 365 Marketing Functional Consultant Associate Certificate






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