You have computers that run Windows 10. The computers are joined to an Azure Active Directory (Azure AD) tenant and enrolled in Microsoft Intune.
You need to recommend a solution for help desk administrators that meets the following requirements:
✑ The administrators must assist users remotely by connecting to each user's computer.
✑ The remote connections must be initiated by the administrators. The users must approve the connection.
✑ Both the users and the administrators must be able to see the screen of the users' computer.
✑ The administrators must be able to make changes that require running applications as a member of each computer's Administrators group.
Which tool should you include in the recommendation?

A. Remote Desktop

B. Intune

C. Remote Assistance

D. Quick Assist








 

Suggested Answer: B

Reference:
https://docs.microsoft.com/en-us/mem/intune/remote-actions/remote-assist-mobile-devices

This question is in MD-100: Windows 10 Exam
For getting Microsoft 365 Certified: Endpoint Administrator Associate Certificate


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