You make use of Dynamics 365 Customer Service. You have recently acquired Omnichannel for Customer Service.
You want to make sure that an agent is unable to view a client’s credit card data in a live chat.
Which of the following actions should you take?

A. You should configure a business rule.

B. You should configure a data masking rule.

C. You should configure data encryption.

D. You should configure a routing rule.








 

Suggested Answer: B



This question is in MB-230 Microsoft Dynamics 365 Customer Service Exam
For getting Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate Certificate





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