You must meet the requirements for frequently asked questions (FAQs).
Which two features are required? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

A. Microsoft Dataverse

B. Power Apps app

C. Azure Data Lake

D. Power Virtual Agents

E. Remote assist






 

Suggested Answer: BD

Power Virtual Agents lets you create powerful chatbots that can answer questions posed by your customers, other employees, or visitors to your website or service.
Manage how long to keep bot's conversation transcripts:
1. By default, a pre-configured bulk delete job will remove all conversation transcripts older than a month. To retain the transcripts for longer, you need to disable the existing system job and create a new job.
2. In the https://www.powerapps.com, click on the Settings cog (top-right menu) and click on Advanced settings.
3. After clicking on Advanced settings, you are redirected to the Dynamics 365 portal.
4. On the Settings menu, select Data Management.
5. On the Data Management screen, select Bulk Record Deletion.
6. On the Bulk Record Deletion screen, expand the View dropdown and select Recurring Bulk Deletion System Jobs.
7. Select the pre-configured bulk delete job called Bulk Delete Conversation Transcript Records Older Than 1 Month.
Note:
✑ The customer service center is overloaded with frequently asked questions (FAQ's) that are consuming resources and creating issues with customer service levels.
✑ Alpine Ski House has decided to deploy an automated FAQ website because they do not have sufficient staff resources to manage customer interactions. All automated interactions must be stored for 30 days.
Reference:https://www.powerapps.com,
 click on the Settings cog (top-right menu) and click on Advanced settings.
3. After clicking on Advanced settings, you are redirected to the Dynamics 365 portal.
4. On the Settings menu, select Data Management.
5. On the Data Management screen, select Bulk Record Deletion.
6. On the Bulk Record Deletion screen, expand the View dropdown and select Recurring Bulk Deletion System Jobs.
7. Select the pre-configured bulk delete job called Bulk Delete Conversation Transcript Records Older Than 1 Month.
Note:
✑ The customer service center is overloaded with frequently asked questions (FAQ's) that are consuming resources and creating issues with customer service levels.
✑ Alpine Ski House has decided to deploy an automated FAQ website because they do not have sufficient staff resources to manage customer interactions. All automated interactions must be stored for 30 days.
Reference:
https://docs.microsoft.com/en-us/power-virtual-agents/fundamentals-what-is-power-virtual-agents
 https://powervirtualagents.microsoft.com/en-us/blog/view-export-and-manage-retention-time-of-your-bot-conversation-transcripts/

This question is in MB-300: Microsoft Dynamics 365: Core Finance and Operations Exam
For getting Microsoft Dynamics 365 Finance Functional Consultant Associate Certificate


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