You need to design the chat solution to answer the inquiry from Guest1.
Which three components can you use? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

A. Variables

B. Escalations

C. Smart match

D. Synonyms

E. Topics






 

Suggested Answer: ACD

Scenario: Guest1 inquires about snow conditions several times during each day of their stay.
Variables let you save responses from your customers in a conversation with your bot so that you can reuse them later in the conversation.
Synonyms allows you to manually expand the matching logic by adding synonyms. Smart match and synonyms seamlessly work together to make your bot even smarter.
Reference:
https://docs.microsoft.com/en-us/power-virtual-agents/authoring-variables
 https://docs.microsoft.com/en-us/power-virtual-agents/advanced-entities-slot-filling

This question is in PL-200 Microsoft Power Platform Functional Consultant Exam
For getting Microsoft Certified: Power Platform Functional Consultant Associate Certificate






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