You need to ensure that claim disputes conform to the defined case life cycle.
What should you configure?

A. Related cases

B. Case Relationships

C. Timeline

D. Status Reason Transition

E. Subject






 

Suggested Answer: D

Manage queues, entitlements, and service-level agreements (SLAs)

This question is in MB-230 Microsoft Dynamics 365 Customer Service Exam
For getting Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate Certificate





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