You need to recommend a solution for agents when working with customers to make reservations.
What should you recommend?

A. task flows

B. Business Process Flows

C. workflows

D. Power Automate








 

Suggested Answer: B

Business process flows provide a guide for people to get work done. They provide a streamlined user experience that leads people through the processes their organization has defined for interactions that need to be advanced to a conclusion of some kind.
Use business process flows to define a set of steps for people to follow to take them to a desired outcome.
With business processes flows available as an entity, you can now use advanced finds, views, charts, and dashboards sourced from business process flow data for a given entity, such as a lead or opportunity.
Scenario:
✑ Agents need a solution to replace paper reservation checklists.
✑ Agents need dashboards to show a current count of all reservations on the entity.
✑ Agents need a way to track reservation issues.
✑ Agents need a visual indicator in the interface to determine the reservation step to provide a seamless customer experience.

This question is in PL-600 Microsoft Power Platform Solution Architect Exam
For getting Microsoft Certified: Power Platform Solution Architect Expert Certificate






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