Your company recently collected contact information from booth visitors at an industry conference. After the conference, you create a customer journey that emails the new contacts, inviting them to a webinar.
While your customer journey is still active, you want to identify reasons why some recipients fail to complete the journey.
What are two steps you should take? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

A. Look for tiles in your journey that have logged users as Processing.

B. Look for tiles in your journey that have logged users as Stopped.

C. View the Incomplete journeys report to determine the possible reasons.

D. View Insights > Stopped Contacts to see emails the system failed to send due to technical problems.








 

Suggested Answer: AC



This question is in MB-220 Microsoft Dynamics 365 Marketing Exam
For getting Microsoft Certified: Dynamics 365 Marketing Functional Consultant Associate Certificate






Disclaimers:
The website is not related to, affiliated with, endorsed or authorized by Microsoft. 
The website does not contain actual questions and answers from Microsoft's Certification Exams.
Trademarks, certification & product names are used for reference only and belong to Microsoft.